shipping & returns
Our postage is calculated at the checkout based on your location. We use Royal Mail to ship our orders and offer standard shipping and tracked shipping. Where shipping is offered as FREE this will always be standard shipping.
If you would like to be able to track your item please upgrade your postage to tracked when purchasing - we recommend this for International orders outside of the UK.
We also offer collection in person in Kent. Please contact us if you wish to arrange this.
Please make sure you check our current turnaround time to know when your order will be shipped.
International buyers outside of the UK are responsible for checking that the item they are ordering will clear customs before ordering.
All international orders are sent out via Royal Mail International Standard unless otherwise specified. Please allow at least 4 weeks for international orders to arrive and 6 weeks during busy postage periods such as Christmas, New Year and Easter.
We recommend that International buyers purchase tracked postage at checkout so that you can receive updates on where your order is.
Return & Exchange Policy
Please contact us if you are not 100% happy with your order.
Refunds/replacements are issued if an item arrives to you faulty or damaged and you contact us within 14 days. Please contact us as soon as possible with photographs of how the item has arrived to you as this will help us open a claim with the postage company if necessary. You may be asked to return the item to us within 30 days of the date you received your item before a refund/replacement can be issued. Buyers will need to pay return postage.
We cannot refund postage costs.
We cannot accept returns on personalised and custom items unless damaged/faulty when it arrives to you. This is in line with UK consumer rights.
We are a small family run business that makes everything by hand but we also operate with the upmost professionalism and expect our buyers to do the same. Rude or intimidating behaviour will not be accepted and we reserve the right to cancel orders of those that do this.